Privacy Policy

Last Updated: 11/13/2025

Swift Public Adjusters (“Swift PA,” “we,” “our,” or “us”) is committed to protecting your privacy. 

This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, contact us, become a customer, submit information through our online forms, communicate with us by phone, email, or SMS/text message, or interact with us through any other digital channel.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in several ways to provide our public adjusting services, operate our website, and communicate with you.

A. Information You Provide Directly

This may include:

  • Name 
  • Phone number 
  • Email address 
  • Mailing address 
  • Property address 
  • Insurance details 
  • Claim information 
  • Information submitted through online forms 
  • SMS message content 
  • Email communications 
  • Inquiry details from phone calls or in-person conversations 

B. SMS/Text Messaging Data

If you opt into our SMS program, we may collect:

  • Your mobile phone number 
  • Outbound and inbound message content 
  • Message delivery and read status 
  • Date, time, and frequency of messages 

Swift PA does not sell text messaging data.

C. Automatically Collected Website Data

When you visit our website, we automatically collect:

  • IP address 
  • Browser type and version 
  • Device type 
  • Pages viewed 
  • Time spent on pages 
  • Referring URLs 
  • Cookie and tracking data 
  • Marketing attribution data 

Tools used include:

  • Google Analytics 
  • Facebook Pixel 
  • Standard cookies (functional, analytics, advertising, retargeting) 

D. Call Data

When you call us:

  • Calls may be recorded for training and quality purposes 
  • We may log call metadata (date, time, duration, caller phone number) 

E. Information From Third Parties

We may receive information from:

  • Social media platforms 
  • Advertising partners (Google, Facebook) 
  • Referral partners 
  • Public property records 
  • CRM platforms 
  • Marketing automation tools 

We do not purchase consumer data from data brokers.

2. How We Use Your Information

We use your information for:

A. Providing Public Adjusting Services

  • Evaluating and managing your insurance claim 
  • Scheduling inspections 
  • Sending claim documentation 
  • Communicating updates related to your claim 
  • Delivering requested information 

B. Communications

  • Sending SMS updates (claim updates, reminders, scheduling, marketing) 
  • Sending emails (claim-specific, educational, marketing) 
  • Responding to contact form submissions 
  • Providing customer support 

C. Website Function & Improvement

  • Improving site performance 
  • Understanding user behavior 
  • Enhancing user experience 
  • Analyzing marketing effectiveness 

D. Marketing & Advertising

  • Retargeting ads 
  • Social media advertising 
  • Audience insights 
  • Promotional messages (only with consent) 

E. Compliance & Security

  • Detecting fraud 
  • Protecting against unauthorized access 
  • Internal training and quality control 
  • Legal and regulatory compliance 

3. Legal Basis for Processing 

Although Swift PA primarily serves U.S. consumers, we incorporate GDPR-style transparency. We may process your information based on:

  • Your consent (e.g., opting into SMS or marketing emails) 
  • Performance of a contract (e.g., when you hire us as your public adjuster) 
  • Legitimate interest (e.g., website analytics, operational efficiency) 
  • Legal obligation (e.g., compliance with state regulations or subpoenas) 

4. How We Share Your Information

We may share information only with trusted service providers who help us operate our business:

Service Providers & Partners

We only share information with:

  • Internal staff involved in claim handling 
  • Service providers who support our operations (e.g., CRM platforms, messaging providers) 
  • Legal, regulatory, or insurance entities when required for claim handling 
  • Third parties at your explicit request

These providers process data only according to our instructions.

Important 10DLC Compliance Notice

  • SMS consent is not shared with third parties.
     This includes affiliates, partners, contractors, or any external service provider not directly involved in message delivery.

We Do NOT:

  • Sell personal information 
  • Share personal information with third-party marketers 
  • Transfer data except as needed for legitimate business or legal purposes 

Legal & Protection

We may disclose information if required by:

  • Law enforcement 
  • Legal processes 
  • Regulatory requests 
  • To protect our rights or prevent fraud 

5. Cookies, Tracking, and Advertising Technologies

Swift PA uses cookies and similar technologies to:

  • Enable website functionality 
  • Analyze website traffic 
  • Provide personalized content 
  • Deliver retargeting ads 
  • Improve marketing performance 

Tools we use include:

  • Google Analytics 
  • Facebook Pixel 
  • Standard advertising cookies 

You can manage cookie preferences through your browser settings.

6. SMS/Text Messaging Disclosure (10DLC Compliance)

We send several types of SMS messages:

  • Claim updates 
  • Scheduling reminders 
  • Alerts and confirmations 
  • Customer support messages 
  • Marketing messages (only if you opt in) 

How to Opt Out

Reply:

  • STOP to unsubscribe from all SMS messages 
  • HELP for assistance 

Message and data rates may apply.

How Users Opt In

Users may opt in via:

  • Website forms 
  • QR codes at events 
  • Marketing campaigns 
  • Becoming a customer of Swift PA 

7. Email Communications

We send:

  • Claim-specific emails 
  • Customer service updates 
  • Marketing newsletters (opt-in only) 

You may unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.

8. Data Retention

Swift PA retains data for only as long as necessary for the purposes described in this policy.

Industry-standard retention periods will apply, including:

  • SMS Logs: up to 2 years or as required for compliance 
  • Contact Form Submissions: up to 3 years 
  • Claim Files: retained based on state requirements; typically 7 years 
  • Email Communications: up to 3 years 
  • Website Analytics Data: up to 26 months (Google Analytics default) 

We may retain anonymized data indefinitely.

9. Security Practices

We use industry-standard security measures including:

  • SSL encryption 
  • Two-factor authentication on all major systems 
  • Access controls 
  • Secure servers and hosting environments 
  • Employee training on data handling 

10. Data Breach Response

If a data breach occurs, Swift PA will:

  • Investigate the incident 
  • Notify affected individuals as required by law 
  • Take corrective actions to prevent future breaches 
  • Notify relevant regulatory authorities when applicable 

11. Your Privacy Rights

A. California Privacy Rights (CCPA)

California residents may:

  • Request access to personal information 
  • Request deletion of personal information 
  • Request information on data sharing 
  • Exercise rights without discrimination 

We do not sell personal information.

B. Your General Data Protection Rights

For all users, we honor the right to:

  • Access your information 
  • Correct inaccurate data 
  • Request deletion 
  • Restrict processing 
  • Withdraw consent for SMS or email at any time 
  • Request a copy of your data 

Requests must be emailed to: [email protected]

12. Links to Other Websites

Our website may contain external links. We are not responsible for the privacy practices of those third-party sites.

13. Children’s Privacy

Swift PA does not knowingly collect data from children under age 13. If we learn that a child’s information was collected, we will delete it promptly.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Iowa, without regard to conflicts-of-law principles.

15. Updates to This Policy

This Privacy Policy may be updated periodically. The “Last Updated” date at the top will reflect the most recent version.

16. Contact Information

For questions about this Privacy Policy or to make a data request, contact:

Swift Public Adjusters
130 W Broad St Suite B
Story City, IA 50248
Email: [email protected]
Phone: (866) 794-3872